FAQs

Shipping & Delivery
Fixed Shipping Fee:
- $15 for each order to worldwide;
- VIP or bulk order can enjoy free shipping or extra discount;
Ps: amount paid = shipping fee + jersey subtotal, no extra fee.
Fast Shipping Time:
- Package will be shipped in 1-4 working days once payment confirmed, and 10-20 working days to your door
(Please contact us for urgent package)
Easy Tracking:
- Tracking number will come out soon once the items mailed out, and you will get the email for it from.
Convenient Shipping way:
- The fast and convenient way should be first, so packages will be mailed out by USPS generally, for quick shipment we can arrange via DHL, EMS, FedEx, UPS etc, but need additional charge, details can talk with our cusomter service.
Privacy & Security
- Privacy Statement:
To order from Kick Sport, you should provide us some personal information (including your name, address, e-mail address and phone number). In addition, as part of our site operation, we reserve the right to automatically collect and track:
1. Use your information to provide services you've requested or provide you with offers, promotions or
add you to our postal mail list;
2. Share your information with certain third parties, including our factory and shipping companies, so that they can arrange or mail out the package for you;
3. Use and share your information with permission from you.
- Notification of Changes:
If any change for this Privacy Policy, we will post a notification and link on our website's homepage so that you may review the updated policy.

Returns & Replacements
Replacements:
If any item in your order is sold out, we will email you.
-You can take any replacement on our site.
-If no any, just let us know, we will try to meet your request.
-When no replacement wanted, we will refund the item for you.
Return Policy:
Hope you to be satisfied with your purchase here.
-If necessary, we will refund before the package sent out.
-If quality matter or wrong delivery, we will refund for you.
-For returning, please make sure posting requests in 14 days of the package delivered date and keep the package be in brand new condition as received, with the original bag and paper tag, not wear, not washing or not resell.
-Please notice we don't appreciate any other third-party complaint. Please contact us for your question or feedback freely.

Ordering
check order
Please log in and enter My Account, then you will see your orders. You can also click “View” to check order details.
change order
You can make change before shipped. Just let us know on Live Chart or email us for details. We will update order for you soon.
discount for bulk order
If you place bulk order, please let us know, we will provide you a huge discount. We also offer discount for western union order, when you take western union way, you will get the discount.
time to receive order
Once payment confirmed, we will arrange the package for you soon. Then shipped in 1-4 working days, and you will get it in 10-20 working days.
track package
Once package shipped, we will email you a tracking number and show you where to track. At the same time, we will keep tracking your order till you get it.

Payment, Pricing & Promotions
Payment ways:
- Paypal

- Visa and Master Credit Card
Just fill in the credit card info when you check out.
You will get email from us once payment succeed or fail.
If the payment failed, you can also turn to Live Chart or Contact Us or email us.
- Other payment ways
If you don’t want to pay with the former ways, take this way and leave word then confirm the order. We will deal with your order and help you for the payment way you want.
Low Pricing
- Kickshoes.cn always provides high quality products with wholesale price, and never charge extra fee. All we charge should be price of items and ship fee.
Promotions
- Bulk order and western union/money gram order enjoy extra discount.
- Follow our facebook, you will notice our promotions.
- Add our email address in your white list, you will get some newsletters from us.
- Keep an eye on our site, some activities will be released on our home page.
- If you are our return customer, you can make a Youtube Video about our products to get a free jersey or free order.

Viewing Orders
Please details of your order by logging in My Account.
You can also get some update email from [email protected], so please keep it in your white list.

Updating Account Information
If you want to make any change to your account, please log in and go to My Account page, then you can update your account information.